(215)249-0182

Come In Before You Cook Out!

Mon – Fri:  9:00AM – 6:00PM
Sat: 10:00AM – 4:00PM
Sunday: Closed

Return and Refund Policy

New Items

  • Returns on products may be made up to 30 days from the time of purchase.  Product needs to be in original packaging with all manuals and documentation, if any, intact.  Customer is responsible for the return shipping.
  • Call (215)249-0182 or email us here for return instructions.  Upon inspection of the product we will issue a refund to the card used in the purchase within 7 days of return.

Scratch and Dent Items

  • Due to the nature of the discounts offered on scratch and dent items, we generally do not offer returns on these products.  We have done our best to document any irregularities or damage on these products, and as such are offering them “as is”.  Please call Grates and Grills at (215)249-0182 from 9:00AM until 5:00PM EST Monday through Saturday before you buy any “scratch and dent” item if you would like more information on the product.